Customer service
Customer Service is the most important tool for creating and maintaining the Company's reputation: it is the main tool of CRM.
Mercurio Misura helps companies to improve the quality of their structures and to manage Customer Service in total outsourcing, with:
Mercurio Misura helps companies to improve the quality of their structures and to manage Customer Service in total outsourcing, with:
- Management of toll-free numbers and dedicated lines
- Customer care, help desk and back-office management
- Acquisition of orders, processing of requests for information, management of complaints
- Care and consolidation of the relationship with the customer
- Qualification, enhancement and commercial development
- Management and relaunch of uncovered areas
- Personalized marketing on inactive customers
