12 October 2021
We are an experienced support for COMPANIES to:
Consumer goods
We are an experienced support for COMPANIES to:
- Manage Customer care services: Free Toll Number, Back-office, Help-desk
- Create traffic on point of sale
- Communicate promotions (Fidelity Card)
- Transform potential into acquired customers
- Find the unexpected question: find out what customers need and what they expect. Conduct market research and opinion polls: identify the great interest to buy; gather impressions from customers in points of sales, discount store, stands and shopping centres ( see also our section on MARKET RESEARCHES )
- Create CRM databases to allow customers clustering for their opinion and buying preference
- Size the Customer time value to invest on groups of Clients being based on profitability
- Perform Mystery calling e Mystery shopping: verify the correct exposition of your products in the point of sale and presentation of them by your sales representative/promoter
- Save Brand image communicating information on imperfect products (Crisis Management)
